What to expect

Shipping

Every mug is printed after you order it. You’ll enter a delivery address at checkout, then our print partner makes and ships your mug.

Ready-made mugs

Choose a design, enter your payment and delivery details, and place your order. We send the selected design to our print partner after payment is confirmed.

Custom mugs

Create your design, choose your favorite, and enter the delivery address. Your custom mug is sent to print only after you place the order.

Timing

Made-to-order mugs need time to print before they ship. Carrier transit begins after production is complete, so delivery dates are estimates rather than guarantees.

Tracking

Your confirmation includes a private order-status link. We update that page as production and shipment information arrives, and we email the checkout address when the package ships or is marked delivered.

Delivery address

Check your name, street address, city, region, and postal code before ordering. An incomplete or incorrect address can delay delivery or prevent the mug from shipping.