Made for you
Once an order is placed, the selected design is sent to print. We can’t offer a return because you changed your mind, chose the wrong design, or prefer another generated option.
Made-to-order policy
Returns
Every mug is made for a specific order, so we can’t accept returns for a change of mind. If your mug arrives damaged or misprinted, we’ll help make it right.
Damaged or misprinted mugs
Contact us if your mug arrives damaged, misprinted, or clearly different from the design you ordered. We’ll review the issue with our print partner and arrange an appropriate replacement or refund.
How to get help
Email support with your order number, the email used at checkout, and clear photos that show the problem. Keep the packaging until your request is resolved.
Refunds
Approved refunds are returned to the original payment method. Your bank may need additional time to post the credit after the refund is issued.
Support channelsupport@coffeemuggpt.com
Email support