Your information
You don’t need an account to make a mug. Your image stays on your device while you preview, and we collect only what is needed to print and deliver your order.
Stripe processes payment details, including company payment methods saved for employee welcome gifts. We keep basic transaction information, the card brand and last four digits, payment status, purchase type, and amount, but we don’t store full card numbers.
Your selected image stays in your browser while you preview the mug. It is not sent to us before payment.
After payment, your selected image is uploaded and shared with our print and shipping partner along with the recipient information needed to make and deliver the mug. We keep order status and reference details so we can track the order and help with support requests.
We use the checkout email to send transactional order, shipping, delivery, and exception updates. Each order email can include a private, hard-to-guess tracking link. Anyone with that link can view the limited order status shown there, so keep it private.
Your browser stores secure purchase access and your current image draft. This lets the preview survive checkout without sending the image to our servers.
We use trusted cloud and transactional email providers to store transaction records, deliver order messages, and retain paid-order artwork. A hard-to-guess artwork link is created so our print partner can retrieve the image you approved. Customer-uploaded images are not added to our public gallery.
When contacting support, include your order number and checkout email so we can find the right record. Please don’t send payment card details by email.